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Support and Help

Get started guide

Before you start

What is TuCalendi?
What can TuCalendi do for me and my business?
How can I create a TuCalendi account?
What happens at the end of the free trial period?
Can I delete my account?

TuCalendi's menu
Creating your first calendar
How to create your first event?
Creating email templates
Create TuCalendi flows
How can I know the scheduled events?
How to know the cancelled events?
What information can I find on the dashboard?
Is it possible to schedule a meeting manually?
Cancel a meeting
Reschedule a meeting
Export bookings to CSV file
How can I access the help center?
Manually schedule a meeting regardless of time availability
Dark mode and light mode
TuCalendi Onboarding Tour
Know and modify the reminders that will be sent for each booking
Check if a reservation has been paid
Global settings

Events configuration

Limiting the number of participants in a group event
Customize each event with an image
How to schedule event availability?
Setting the availability of dates and times
Adding extra time after an event
Customize the information you need to request at events
Assigning a survey to an event
Set default country code in forms
Make the same event available in different languages
Assign people in your team to events
Can I receive payments from an event?
Synchronize an event to Google Calendar
Connect an event to Google Meet
Associate the confirmation template to events
Connecting event to Zoom
Connect event with GoToMeeting
Associate the reminder template to events
Connect event with Hubspot
Limits the range of available dates
How to limit appointments
What is cross availability?
Bidirectional synchronization with Google Calendar
Connect an event to ClickUp
Connect event to Outlook Calendar
Bidirectional synchronization of Outlook Calendar
Attach .ics file to event confirmation
Add video in event description
Associate confirmation SMS to events
Associate reminder SMS to events
Connect event to iCloud Calendar
Set the event location
Connect event to Microsoft Teams
How to customize a calendar link
How to customize the event link
How to use Webhooks to send data from TuCalendi
Associate cancellation template to an event
Receiving payments with PayPal
What is the look busy option in event availability?
Establish the minimum number of hours in advance to be able to make a booking
Allow last minute bookings
Confirmation field in the form settings
Associating the reschedule template to an event
Disable time zone selection
Create an event with fixed dates and times
Establish availability at fixed time events
How to charge only one deposit at a payment event
How to disconnect the synchronization of events
Connecting an event with KlickTipp
How to set up your own confirmation page
Set the maximum number of hours to be able to cancel bookings
Set the maximum number of hours to be able to reschedule a booking
Allow only one reservation per e-mail
Synchronizing an event with Microsoft Exchange Calendar
Bidirectional synchronization of an event with Microsoft Exchange Calendar
Confirm booking without sending confirmation email
Connect an event with Mailchimp
How to use time buffers in your events
Allow only bookings with single-use links

How do I access my TuCalendi account?
How can I access my account settings?
How do I change my password?
How can I make adjustments to my profile?
Can I change the email address of my account?
Can I customize my booking page with my business logo?
Show my own welcome message on my booking page
Can I customize my domain name in TuCalendi?
Delete my TuCalendi account
How do I upgrade my pricing plan?
Set your time zone
Customizing internal booking notifications
Can I sign and download the data processing contract?
Choosing what to display on your domain's home page
Select the start day of the week for the control panel
How to disable internal booking notifications
How to activate TuCalendi codes
Sandbox for webhooks

Manage your integrations
Connect Google Calendar with TuCalendi
Integrate Stripe to receive payments
IntegrateTuCalendi with Slack
Integrate Zoom in TuCalendi
Integrar TuCalendi with GoToMeeting
Integrate Microsoft Teams with TuCalendi
Integrate TuCalendi with Hubspot
TuCalendi and ClickUp Integration
Integrate Outlook Calendar with TuCalendi
Integrate Twilio with TuCalendi
Integrate iCloud Calendar with TuCalendi
Integrate PayPal to receive payments from TuCalendi
How to get Live Paypal Client ID and Secret Key
Integration with KlickTipp
Integrate Microsoft Exchange Calendar with TuCalendi
Integrate Mailchimp with TuCalendi

Which channels can I use to receive online bookings?
How do I add the booking function to my website?
Booking appointments through Facebook
Use Google My Business to get new customers
Sharing events link
Pre-populate invitee information on the booking page
How to integrate TuCalendi into a website
Embed TuCalendi widget as a button
Button designer
How to share single-use event links

Email and notifications

Can I configure my email in the notifications sent from TuCalendi?
Setting up Gmail to send TuCalendi notifications
Set up Microsoft email accounts to send TuCalendi booking notifications
Setting up confirmation templates
Change date format in confirmation template
Include cancel link in confirmation templates
What are replacement tags in TuCalendi email templates?
Which are the replacement tags?
Reminder template configuration
Changing date format in reminder templates
Add images to email templates
How to set up your Twilio account
SMS confirmation setting
SMS reminder setting
Include reprogramming link in confirmation templates
Customizing cancellation templates
Cancellation SMS settings
Include link to video room in confirmation templates
Use the replacement tag with your customer's the local time in booking notifications
Setting up the reschedule templates
Creating a follow up template
Add double opt-in link in confirmation templates
Use the correct customer name replacement tag
Date and time substitution tags for rescheduling templates

What is the TuCalendi Widget?
Widget appearance
Set Widget colors
Widget borders and shadows
Remove TuCalendi logo from widget
Date and time format
Widget language
Input identifier
Select the starting day of the week
Show disabled hours in the calendar
Show profile image in events
Choose the position of the currency symbol in payment events
Allow language selection in the widget
Show the left column of the widget

What are TuCalendi surveys?
Adding a free text field in the survey
Add radio button field in a survey
Add a multiple choice field in a survey
Including an information field in a survey
How can I use the discount coupons?
Can I create multiple coupons for the same event or calendar?
How to create a coupon?
How to associate a coupon to a survey?
How to request a coupon from my online calendar?
Adding extra time to a booking from the survey
Add an extra amount to be charged on the booking
Assign a user from the survey
What are intelligent surveys with routing?
Creating an intelligent survey with routing
How to duplicate a survey
Appearance of the smart survey widget
Translation of surveys

How can I cancel my subscription?
When do I get charged for my subscription?
How can I upgrade my subscription?
How can I change the credit card associated with my subscription payment?
How to get my subscription payment invoice
What can I do if I need more users for my team?
What are TuCalendi codes?
What are TuCalendi extras for your account?
How to buy TuCalendi codes?
How to add my data to my subscription invoices
Upgrade from Monthly Pro Plan to Annual Pro Plan
Adding extras to a subscription
How to cancel the extras I have added to my account
Download invoices for extras subscriptions
Modify the subscription of added extras

TuCalendi for work teams
How can I add members to my team
Work teams: Collective mode
Work teams: Round Robin mode
User priority for Round Robin mode
Work schedules for users with Round Robin mode
How to set standard working hours for a user
Synchronization for a Round Robin mode user with Google Calendar
Synchronize Microsoft 365 calendar to an assigned user in Round Robin
Connecting a user in Round Robin mode to the video platform

Switch/Migrate to flows
What are workflows?
Where can I change the questions on the booking form?
How to create flows for forms
External ID in form fields
Assigning events to a form flow
How to translate form fields?
Why aren't the notifications I created being sent?
How to create a workflow
Add multiple triggers in a workflow
How to assign events to a workflow
How to duplicate a workflow
Editing an existing workflow
How to delete a workflow
Include sending SMS in a workflow
How to send webhook from a workflow
Adding follow up to a workflow
Event with double opt-in
Creating the flow for double Opt-in
How to create a flow of terms and conditions
Adding SMS reminders in a workflow
Format of the text fields of the forms
How to add hidden fields to forms

Permission system

The TuCalendi role and permissions system
Activate the role system
Adding users to system groups
Creating custom groups
Giving permissions to users of custom groups

Creating the domain for your booking page
Adding a CNAME record to your domain's DNS records
What happens to the SSL certificate for my booking page?
Add booking pages
Basic settings
Select the calendar or event you want to display on the booking page.
Choose the template for your booking page
Advanced options
Set up the booking page on the main domain
Enable show booking page
Adding content to the booking pages
Profile information on booking page
Customize the content and titles on the booking pages

What is a calendar?
What is an event?
TuCalendi account owner
Guest users on TuCalendi
End users or customers
Time zones

Users and staff

Remove guest users from your account
Add users to your account
Invite an existing TuCalendi user to your account

How to cancel or reschedule a meeting
Push notifications
Downloading our app
Checking my meetings and appointments
How to get into the details of an event

Include a note at the end of a meeting
Knowing the exact time duration of a meeting in Zoom

Affiliate program

What are Affiliate Links and how to use them with TuCalendi?

TuCalendi Analytics
More booking data and trends
Exclude event from analytics
Accessing TuCalendi Analytics
General booking data
User metrics

Specifies the title and description of the marketplace entry
How to publish your booking page on the marketplace
Add the image for the marketplace entry
Choose the categories in which you want to appear in the marketplace
Choosing the languages in which you offer your services
Select where the meeting will take place

Contacts

Key concepts

Articles in this category

What is a calendar?
10.03.2021 21:12:36 | TuCalendi Support Team
What is an event?
10.03.2021 21:19:36 | TuCalendi Support Team
TuCalendi account owner
10.03.2021 21:25:15 | TuCalendi Support Team
Guest users on TuCalendi
10.03.2021 21:28:42 | TuCalendi Support Team
End users or customers
10.03.2021 21:32:49 | TuCalendi Support Team
Time zones
31.01.2022 21:33:06 | TuCalendi Support Team

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Calle Bethencourt Alfonso 33, 7º
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S/C Tenerife, Spain

Of interest
Patch notes

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El proyecto "TuCalendi", Expediente EATIC2022010028, ha sido cofinanciado en un 85% por el Fondo Europeo de Desarrollo Regional (FEDER), dentro del Programa Operativo FEDER de Canarias 2014-2020."

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